Shop FAQs - Your guide to buying a horse saddle
Shop FAQs | Pferdesattel-Shop.de
Welcome to our FAQ page! Here you will find important information and answers to frequently asked questions about purchasing and using your horse saddle from our new shop. Our goal is to make your shopping experience as easy and enjoyable as possible.
How can I purchase a saddle?
It's very simple. You can order it directly online through the shop. Just add the desired item to your cart and choose your payment method. Once the saddle is paid for, it will be prepared for shipping. Shipping is free and takes 2-3 business days after receipt of payment.
In Luxembourg, I offer saddle service and will come to your stable.
Is shipping free?
Shipping is free for orders over 250€ to Germany, Belgium, France, and the Netherlands.
An additional charge of 30€ applies to the following countries: Italy, Norway, Sweden, Denmark, Spain, Switzerland, Portugal, and Austria.
For UK, Ireland, Czech Republic, Slovakia, and Hungary, a shipping fee of 60€ will be charged.
Can I try out the saddle?
Yes, that is possible. You can test both new and used saddles for 30 days free of charge. All new saddles can be tested. However, it may sometimes be that your saddle already has minimal signs of use. If you want a new saddle and do not wish to test it, please indicate this when ordering. Free testing applies exclusively to saddles purchased directly through our online shop.
How does free testing work?
After purchasing online, you can test the saddle for 30 days free of charge. You can place the saddle on the horse and try riding. If the saddle does not fit, you return it, and we will refund the purchase price. You are responsible for the cost of return shipping. You are liable for any additional signs of wear/damage. Free testing applies exclusively to saddles purchased directly through our online shop.
Carole Colling
111, um Trenker
6962 Senningen
Luxembourg
The saddle doesn't fit, what now?
Are you unsure if the purchased saddle fits? Feel free to contact me before returning the saddle. Often, a solution can be found with professional advice. Many saddles can be individually adjusted by gullet width and/or panel padding. Together we will find out what is possible so that you and your horse get the best possible support.
Can I trade in my old saddle?
No. But you can give me your used saddle for consignment. Once your saddle is sold, you will receive your money.
Can I consign my used saddle to you?
Yes. Please use the Saddle Brokerage Form .
Do you also offer saddle fittings?
Yes, in Luxembourg and the border region.
Can you advise me?
Of course, use WhatsApp or email and write exactly what you are looking for. Please send meaningful pictures of your horse. I will advise you, and together we will find the right saddle for you and your horse.
Can I pay in installments?
Yes, you can choose installment payments with PayPal and Klarna.
Who can use PayPal Installment Payments?
To use PayPal Installment Payments, you first need a German PayPal account with a linked and confirmed bank account as a payment source.
Who do I conclude the contract with? With the merchant or with PayPal?
You conclude the installment payment agreement with PayPal. This means that PayPal is the creditor.
Further information can be found here:
https://www.paypal.de/ratenzahlung
How can I pay?
You can pay with Visa, PayPal, EC card, or by bank transfer.
Your payment with PayPal is protected by PayPal Buyer Protection.
Can I track the delivery of the saddle?
Shipping is insured via Post Luxembourg. The tracking number will be sent to you by email.
What does "sold out" mean?
Sold out means that a product is currently unavailable. Of course, you can customize and order a new saddle according to your wishes. Please use the form or contact me via WhatsApp.
